cancellation policy

If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) (see section 1. c) of our General Terms and Conditions!) and are acting in the exercise of your commercial or independent activity when concluding the contract, the right of withdrawal does not apply.

The following applies to consumers (see section 1.b) of our General Terms and Conditions!):

Right of withdrawal for consumers

If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) (An entrepreneur is a natural or legal person or a partnership with legal capacity [A partnership with legal capacity is a partnership that is endowed with the ability to acquire rights and incur liabilities] that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.) and are acting in the exercise of your commercial or independent activity when concluding the contract, the right of withdrawal does not apply. The following applies to consumers (a consumer is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity):

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us

dess akustik GmbH
CEO: Dennis Rohr, Simon Wahl
Street: Brunnenäcker 17
Postal code, place: DE-73571 Göggingen
Tel.: +49 (0) 7175 99791 - 0
Mon - Fri 9:00 a.m. - 12:00 p.m. & 2:00 p.m. - 6:00 p.m.
Saturday 10:00 a.m. - 12:00 p.m. & 2:00 p.m. - 5:00 p.m.
E-mail: info@dess-akustik.de
Commercial register: HRB 737762 Ulm

District Court by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, although this is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification of exercising the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

1. Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

2. Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,

3. Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,

4. Contracts for the delivery of goods if, after delivery, they were inseparably mixed with other goods due to their nature,

5. Contracts for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,

6. Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,

7. Contracts for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

Financed transactions

If you finance this contract with a loan and later revoke it, you are no longer bound to the loan agreement, provided that both contracts form an

economic unit. This is particularly to be assumed if we

are simultaneously your lender or if your lender uses our cooperation with regard to

the financing. If the loan has already been paid to us when

the revocation takes effect or when the goods are returned,

your lender assumes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the

revocation or return. The latter does not apply if the present contract concerns the acquisition of

financial instruments (e.g. securities, foreign currencies or derivatives)

If you want to avoid a contractual obligation as far as possible, make use of

your right of withdrawal and also withdraw from the loan agreement,

if you are also entitled to a right of withdrawal for this.

End of the withdrawal policy